Our washing machine drain backed up last weekend and created a minor flood in the garage. My wife moved the stuff that could get damaged away from the water and then told me about the problem. I looked at it and figured it would take a power snake to clean out the drain pipe.
Some years ago, we had this drain pipe that’s located in the garage snaked the last time it backed up. Another clogged drain incident in the kitchen forced me to go to the tool rental place and run a power snake through the main drain line to clear the house and toilet drains — something I hoped to never do again.
When I saw all the water on the garage floor, I quickly calculated in my head that I could save around $50 if I snaked the garage line myself. I immediately decided against doing that because I just didn’t want to get down and dirty with all the stuff that you will typically find in a main drain pipe.
So, my wife got on Yelp and looked for a 5-star plumber. She found a local plumber and gave him a call. This was mid-Saturday morning. She left a message, hoping they would call back.
A short time later, someone called saying they would be at our house at around 3:00 PM. At 3:00 PM, she received a text message that the plumber would be late, because the previous work was taking a lot more effort than originally thought. We shrugged and waited.
The plumber eventually showed up with a helper at 6:00 PM. We were a bit upset that they were 3 hours late, but this was a Saturday, after all. We were happy that anyone showed up.
When the plumber talked to my wife, he said he would take 50% off our bill for being so late. He did all the snaking and cleared the drain. He also said we had a 60-day warranty against any clogging on that line. If it clogs in the next 60 days, they will come back and re-snake it.
After having them move the washer out and then back in, as well as running their power snake down the drain as far as it would go, we decided to pay the plumbers their full bill of $95, which is actually very cheap for a plumber on the weekend.
We now understand why these guys were so highly rated on Yelp. They did what we wanted, and were prepared to charge us less than $50. You better believe that the next time we have a plumbing problem, we are going to call these same people again.
How have your experiences with plumbers been? Did you rely on personal recommendations, Yelp, or throw a dart at a phone book?